CONTROLLED ROLLOUT

Your operation first. Automation second.

1. Discover

We document services, territory, hours, price language, appointment policy, escalation contacts, disclosures, systems, and success criteria.

2. Configure

We build a client-specific draft, seven-field mapping, review queues, routing plan, reporting model, and integration sandbox.

3. Test

We test routine, urgent, safety, transfer, failure, after-hours, opt-out, privacy, and prompt-injection scenarios with synthetic data.

4. Approve

You review the evidence and explicitly approve publishing, routing, messaging, and launch as separate actions.

5. Launch and monitor

A narrow pilot starts with rollback, full 48-hour review, two weeks of hypercare, and monthly performance/quality reviews.